At 9:38pm on November 26, 2008, Abdul Rehman Bada and Abu Ali entered the lobby of the Taj Mahal hotel armed with AK-47s and grenades. They opened fire on anyone within sight. For the next three days, the hotel was the scene of mayhem, destruction, and murder.
How did the employees respond? How would the owner of the hotel respond?
Strategy is communicated most powerfully in the very public decisions and actions of leaders. That strategy shapes the decisions and actions of employees as they face challenges (large or small) in the heat of the moment of their work everyday.