The word “operations” shows up in many business conversations and it’s one of those words that seems to mean something different to each person.
In the article linked below, I look at different dictionary definitions for the term, as well as different models for tangibly understanding what the discipline really is all about: mathematics, organizational structures, the business model canvas, etc. Based on all that, I suggest that we define business operations in this way: Business operations is the collection of activities and resources required for a business to deliver its value proposition to its customers.
In the article linked below, I go on to discuss how operating models and operating systems support “operations” and I consider why business operations even matters.
Since most small to mid-sized businesses haven’t taken the time to do so, carefully considering what goes into their operations and how they could operate better could deliver significant benefits: Customers could be happier. Growth could be faster. Profits could be larger. Employees could be less frustrated. Do you need help getting started?