I had been in the telecom industry for over 15 years, but focusing on wireless was new for me. As I’ve recounted elsewhere, I was blessed to participate in the Microprocessor Revolution in the 1980s and the Internet Revolution in the 1990s. Now in the 2000s, I was seeing a new revolution brewing, this time enabled by wireless technology.
In my role at Sprint, the big question was “what will this mean for our customers?”